Words bridge gaps.

Let’s work together to make products more inclusive and easier to understand.

A little about me:

  • UX writer @ Evernorth Health Services

  • Former tech writer with 7+ years of professional writing experience

  • Plain language advocate

  • Massive Golden Girls fan

  • Appreciate occasionally going outside

Feedback from design/product/tech partners:

Jacob gracefully navigates ambiguity and complex projects with versatility, maturity, optimism, and grit. He shows patience and a positive attitude in high-friction projects.
Excellent collaborator who is open-minded and supportive of different perspectives, making working with him easy, fun, productive, and successful.
Jacob demonstrates care and accountability in problem-solving, consistently delivering the best user experience.
Jacob’s effective and proactive communication style brings disciplines together, ensuring teamwork in tandem and understanding complex ideas clearly.