EXPERIENCE

UX Writer - Evernorth Health Services (Cigna)          July 2021 - Present

  • UX writer for the following products: FAQs, Customer Service, My Medications, Home Page widgets, Federal Transparency in Coverage regulations, Account Setup, Prescription Requests, Account Settings, Drug Conversions, Cash/OTC Orders, Benefit Details, Cart/Checkout, Order Status.

  • Drafted titles, labels, descriptions, buttons, interactive text, microcopy, menu categories, promotional banners, errors, empty states, transitional text, confirmation messages, and educational content.

  • Socialized content design best practices to cross-functional teams to encourage earlier collaboration and buy-in.

  • Collaborated alongside product managers, UX designers, researchers, engineers, and QA to ensure alignment across org pillars.

  • Updated content for consistency (vocabulary, voice/tone) across previously siloed web and mobile experiences.

  • Co-created terminology studies and content A/B tests to measure impact and drive positive, user-focused change.

UX Writer - Webex by Cisco August 2023 - November 2023

Final portfolio project via Seattle School of Visual Concepts. Delivered a design proposal for a meeting alert tool that helps flag and resolve meeting disruptions (code name: Heads Up)

  • Conducted qualitative surveys about meeting fatigue and daily virtual work routines.

  • Explored initial content for sending alerts, receiving notifications, and onboarding content for the new feature.

  • Performed usability testing and refined content design based on participant feedback.

  • Presented final high-fidelity prototypes and design/content recommendations to Webex design, product, and research representatives.

EDUCATION

Seattle School of Visual Concepts - UX Writing/Content Design Certificate Program

New York University - M.A. Literary Studies 

The University of Texas at Austin - B.A. Literary Studies; B.A. Marketing 

SKILLS

Figma, prototyping, UX writing, content design, content strategy, style guides, journey mapping, content testing, content creation, content development

LANGUAGES

English, Spanish